At sg18, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have over your own information. By using the sg18 platform, you agree to the practices described here.
When you register an account on sg18, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old under Philippine regulations, and set up your account correctly. We also collect information you provide when you contact our support team, submit a withdrawal request, or update your account profile at any time. Any documents you upload for identity verification — such as a government-issued ID or proof of address — are stored securely and used solely for the purpose of compliance with applicable Philippine regulations. Providing accurate and complete information is a condition of using the sg18 platform, and any false or misleading details may result in account suspension in accordance with our Terms and Conditions.
When you access and use the sg18 platform — whether on a mobile device or desktop browser — we automatically collect certain technical and behavioural data to help us operate the service reliably and improve your experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and the actions you take within the platform such as bets placed, games accessed, and features used. We use cookies and similar tracking technologies to remember your preferences, maintain your login session, and analyse how Filipino players interact with different parts of the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features. This automatically collected data is used internally for platform improvement, fraud detection, and regulatory reporting — it is never sold to third parties.
To process deposits and withdrawals in Philippine pesos (PHP), sg18 collects transaction-related information including your chosen payment method, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted channels that comply with applicable financial security standards. Transaction records are retained for the period required by Philippine financial regulations and are used for account reconciliation, fraud prevention, and responding to any disputes you may raise about your account balance. If you use a local e-wallet or bank transfer service to fund your sg18 account, the relevant payment provider may also collect and process your data under their own privacy policy. For questions about how a specific payment method handles your data, we recommend reviewing the privacy policy of that payment provider directly.
sg18 uses your personal information only for the purposes described below. We do not sell, rent, or trade your data with third parties for marketing purposes.
Your personal data is used to create and maintain your sg18 account, verify your identity, process your deposits and withdrawals in PHP, and communicate important account-related updates to you. Without this data, we cannot provide you with a safe and compliant gaming experience on the platform.
We use your data to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform. sg18 is required by Philippine regulations to maintain records of player activity and to report suspicious transactions to the relevant authorities when legally obligated to do so.
sg18 uses behavioural data to identify patterns that may indicate problem gambling and to apply responsible gaming tools such as deposit limits or self-exclusion when appropriate. This use of data is in the interest of player wellbeing and is consistent with our commitment to responsible gaming as described on the Responsible Gaming page.
Aggregated and anonymised usage data helps us understand how Filipino players use the platform so we can improve navigation, add relevant features, and optimise the mobile experience. This analysis does not identify individual players and is used solely to make sg18 a better product for everyone.
sg18 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the sg18 platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and update our practices in line with evolving best practices for online gaming platforms operating in the Philippines. In the unlikely event of a data breach that affects your personal information, sg18 will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. If you have concerns about the security of your account, you can review your login activity and update your password at any time through your account settings, or visit the FAQ page for guidance.
Under applicable Philippine data protection law, you have the right to request access to the personal data sg18 holds about you, to ask us to correct any inaccurate information, and in certain circumstances to request that your data be deleted. To exercise any of these rights, you can contact sg18 support using the details provided in the footer of this page, and we will respond to your request within the timeframe required by law. Please note that some data may need to be retained for regulatory compliance purposes even after an account is closed, and we will explain this clearly if it applies to your request. If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant Philippine data protection authority. sg18 takes all data rights requests seriously and will handle them fairly, transparently, and without undue delay.
If you have opted in to receive promotional communications from sg18 — such as updates about new promotions, bonus offers, or platform features — you can withdraw your consent and opt out at any time by updating your communication preferences in your account settings. Opting out of marketing communications will not affect your ability to use the sg18 platform or receive essential account-related notifications such as withdrawal confirmations or security alerts. sg18 does not share your contact details with third-party marketers, and any promotional messages you receive will come directly from sg18. If you have questions about the types of communications you are currently subscribed to, the FAQ page has guidance on managing your notification preferences. We respect your inbox and will only send communications that are relevant and useful to your experience as a Filipino player on sg18.
sg18 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations, and the most current version will always be available on this page with the date of the last update clearly shown. Continued use of the sg18 platform after any update has been published constitutes your acceptance of the revised policy, so we encourage you to review this page periodically. If a change materially affects how we handle your personal data, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. These updates are made in good faith to keep our privacy practices transparent and aligned with the expectations of Filipino players. If you have any questions about this policy or how it applies to your account, please reach out to sg18 support or visit the FAQ page for quick answers.
If you have any concerns about how sg18 handles your personal information, our FAQ page has detailed answers. Ready to join thousands of Filipino players? Registration is free and takes only a few minutes.